GSI is the authorized Italian-equipment specialist that both distributes these machines and services them — with manufacturer-certified technicians and genuine OEM parts, not aftermarket lookalikes. Tell us what’s wrong and we’ll build your dispatch from there.
Distribution · Installation · OEM Parts · Certified Service — for every line above.
No mystery, no black box. This is the same process on every ticket, whether it’s a burner that won’t hold flame or a rotating deck that stopped turning.
A service coordinator reviews your request. Machine-down tickets are triaged first, every time.
We work your model, serial, error code, and photos before rolling a truck — so the technician arrives with the likely parts, not a clipboard.
A factory-trained technician performs the repair using genuine OEM parts — the same components the factory builds with.
The machine is run under load, verified, and your service record is updated — history that follows the machine, not the invoice.
Every item below shortens the path between “something’s wrong” and “it’s fixed.” None are required — all of them help.
On the data plate — usually on the rear panel, inside the door frame, or under the drip tray.
Write down what the display shows, even if it clears. Codes map straight to diagnostic trees.
The machine, the data plate, and the problem in action if you can capture it safely.
Sudden or gradual? After a cleaning, a move, a power event? The timeline narrows causes fast.
Any breaker trips, gas smell, low water pressure, or other equipment acting up on the same line.
Loading dock, service hours, parking, who to ask for. Saves the technician’s first 30 minutes.
The more complete this is, the faster your dispatch. Required fields are marked; everything else buys speed.
A large share of the machine-down calls we take trace back to maintenance that got skipped during busy seasons. A preventive maintenance plan puts certified eyes on your equipment on a schedule — documented every visit — so small wear is caught while it’s still small. See the three PM plans →
One form builds your dispatch: who you are, what the machine is, what it’s doing. We take it from there.
Request service Machine down right now? (561) 695-9808